Duties & Role:

• Online training on the NPCL solution (M365).

• One-day familiarization training in Brussels.

• Additional remote lifecycle support training during the rollout.

• Support users during the transition (50 users/day).

• Assist with device enrollment (laptops, mobile phones, etc.)

• Troubleshoot technical issues using the issue database and JIRA system.

• Provide direct support during training sessions and address technical queries.

• Perform IT tasks (account resets, updating logs, etc.).

• Manage equipment logistics (handouts, transport, disposal of obsolete devices).

• Suggest improvements in processes and documentation.

• Identify vulnerabilities and implement preventive measures.

• Keep records updated and contribute to the knowledge base.

• Manage travel and logistics per NCI Agency directives.

• Ensure clearance and VISA requirements for NATO locations.

• Handle administrative coordination and time management for staff.

Skill, Knowledge & Experience:

• Proficiency with end-user devices (Windows and Apple iOS) and M365 tools.

• Strong troubleshooting and guidance abilities.

• Experience with PowerShell and Power Automate.

• Excellent verbal/written English; ability to simplify technical terms.

• User satisfaction, empathy, and problem resolution.

• Effective task prioritization and detailed documentation.

• Teamwork and knowledge sharing.

Desirable Experience and Education:

• EU nationality, NATO Secret clearance.

• Proficiency in English (French is an advantage).

• Strong interpersonal skills and ability to handle sensitive situations.

• Availability to travel to other countries (Norway, Poland, Portugal, UK, Germany, Italy, NLD, Turkey, UK, Germany, Spain, Belgium.)