Duties & Role:

• Design, preparation and provision of basic training courses and updating of these courses during the release of applications for all users in the DGs and Cabinets.
• Development and updating of training material (drafting user manuals for the applications for which he/she is responsible, course scenarios and FAQs, development of e-Learning videos and online aids, drafting of web pages, testing of new versions of applications, etc.) in close cooperation with the owners and project manager.
• First-level training support for users, mainly by e-mail and telephone.
• Interaction with stakeholders (customer, users, project owners and the developers)
• Testing when requested by the project owner.

Skill, Knowledge & Experience:

• Ability to work efficiently and fast
• Strong organizational and time-management skills;
• Autonomous and rapid self-starting capability;
• Ability to give business and technical presentations
• Ability to apply high quality standards
• Ability to cope with fast changing technologies
• Very good communication skills with technical and non-technical audiences
• Analysis and problem solving skills
• Capability to write clear and structured technical documents
• Ability to participate in technical meetings and good communication skills
• Ability to adapt unplanned changes or decisions
• Proactive and customer oriented attitude

Desirable Experience and Education:

• EU-27 security clearance
• A minimum educational qualification for lot 1 is: Level of education corresponding to Level 6 of the European Qualification Framework which typically corresponds to a bachelor’s degree of 3 years.
• Very good knowledge of MS Office (PPT, Word, Excel, Teams, etc…),SMT.
• Excellent knowledge of the applications developed by the SG and of the Commission’s IT tools would be an asset.
• Excellent writing and communication skills.
• Good knowledge of one or more of the following tools: GIMP, ITIL, HTML, Flash, Visio, Confluence, Captivate, Camtasia would be an advantage.
• Proven experience in training is recommended.
• Proven experience in the field of end-user support (telephone and online).
• Proven experience in drafting documentation and desirable specifically in training documentation (development and updating of manuals, coachings, course scenario, FAQs, online help, online videos, quick guides, wikis update and testing of new applications).