System Administrator Role Overview

A System Administrator is responsible for managing and maintaining an organization’s IT infrastructure, focusing on servers, storage, operating systems, and data protection. The role ensures that systems operate efficiently and securely to meet business needs.

Key Responsibilities

1. Operating System Administration

• Install, configure, and maintain operating systems (Windows, Linux, macOS) on servers and desktops.
• Manage system updates, security patches, and software installations.
• Monitor system performance and resolve OS-related issues.

2. Storage, Backup, and Recovery

• Manage storage systems such as SAN, NAS, and cloud storage.
• Implement backup strategies to ensure data integrity and availability.
• Design and execute disaster recovery plans to ensure business continuity in case of system failures.

3. Hardware Support

• Maintain and troubleshoot physical hardware, including servers, desktops, and peripherals.
• Manage/perform server hardware setup, replacement, software and hardware upgrades, including security patching.
• Oversee hardware procurement and configuration for organizational needs.

4. Security Management

• Enforce security protocols, including access controls, encryption, and monitoring.
• Identify vulnerabilities and apply patches to protect systems from security threats.
• Monitor logs and system activity for any unusual or malicious behavior.

5. Architecture and Design Support

• Support all architecture and design changes.
• Perform implementation activities and execute testing tasks related to disaster recovery of EPO (Enterprise Policy Orchestrator).

Qualifications

Education

• Bachelor's degree in Computer Science, IT, or a related field.

Certifications

• LINUX administration certification.
• Microsoft Certified Systems Administrator (MCSA).
• SAN administration certification or relevant certifications specific to EPO technologies.

Skills

Technical Skills

• Strong understanding of operating systems (Windows, Linux, macOS).
• Expertise in storage management and backup solutions.
• Proficiency in scripting (e.g., PowerShell, Bash).
• Hardware troubleshooting and maintenance.

Additional Knowledge & Skills

• Problem Solving: Ability to analyze and solve technical issues efficiently.
• Communication: Clear and patient communication, both written and verbal, to guide users through resolutions.
• Customer Service: Focus on delivering a positive user experience.
• Time Management: Ability to prioritize and manage multiple support tickets simultaneously.
• Adaptability: Flexibility in learning new technologies and handling different types of issues.
• Team Collaboration: Work effectively with other IT professionals and departments.
• Attention to Detail: Accuracy in documenting issues and following up on tasks.

Experience

• 3-5 years of experience in system administration.
• Experience in a customer-facing role is required.

Operational Framework

• Familiarity with Operational Services Framework 2 (OSF 2) and its technical conditions.