Senior Network Engineer – Europe (Full remote) – International client
At The Whiteam consulting we are seeking a Senior Network Engineer for a fully remote position at an international organisation with extended knowledge and experience on Gennesys.
Senior Network Engineer (Voice Product Team) - Genesys Contact Center Analyst – Europe (Full remote) – International client
Job Requirements
Profile: Architect.
Main skills required: AI, Genesys, Genesys Cloud, JSON.
Studies: Certified.
Languages: English.
Minimun experience: 5 to 7 years
Location: Remote (Based in Europe)
Description:
We’re looking for a Genesys Contact Center Analyst and Engineer to support and enhance our Genesys Cloud platform. The Analyst will focus on performance optimization through data analysis, KPI monitoring, and collaboration with internal teams and suppliers. They will recommend improvements to routing, IVR, and system settings, and provide insights via reporting, documentation, and performance reviews. The Engineer will design, implement, and maintain the platform infrastructure, ensuring it aligns with business needs and evolving goals. They will work with global stakeholders and platform providers to establish standards and support delivery of scalable and resilient solutions. Both roles require collaboration with IT, managing supplier performance, and supporting operational functions like change, incident, and lifecycle management.
Skills, knowledge & experience:
• 5-7 years of experience working with Genesys Cloud platforms.
• 3-5 years of hands-on experience with Genesys Cloud tools (Architect, Agent Scripter,
CLI).
• Strong expertise in AI integration for contact center solutions.
• Proficient in JSON, RegEx, and API implementations.
• In-depth knowledge of digital channels (chat, email, social media) and Workforce
Engagement Management (WEM).
• Experience in contact center analytics, performance optimization, and KPI monitoring
• Skilled in IVR design, routing strategies, and system configuration.
• Ability to design, implement, and maintain scalable Genesys Cloud solutions.
• Genesys Certified Professional (GCP) certification preferred.
• Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent
experience).
• Strong stakeholder collaboration and cross-functional teamwork skills.
• Experience in supplier management, incident resolution, and change management.
• Fluent in English (written and verbal).
- Departamento
- IT
- Puesto
- CONSULTOR/A
- Estado remoto
- Completamente remoto
Bilbao
¿Qué ofrecemos?
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Horarios
TheWhiteam ofrece horarios flexibles. Esto se debe a que buscamos cumplir objetivos, no llegar a una cantidad de horas.
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Tecnologias
Las tecnologías más punteras, para estar actualizados a los cambios del momento.
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Modalidad de Trabajo
Dada la situación TheWhiteam da la posibilidad de una modalidad de trabajo presencial, teletrabajo o mixta.
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Ubicaciones
TheWhiteam da la posibilidad de trabajar en ubicaciones situadas por todo el mundo.
Lugar de trabajo
Formar parte de THEWHITEAM es colaborar con una empresa formada por profesionales con una dilatada experiencia en consultoría tecnológica.
Creemos firmemente que las empresas y clientes marcan el camino a seguir en el sector, pero éste lo construyen las personas. Consideramos de vital importancia que nuestra organización se fundamente en nuestro mejor activo y marca de valor añadido que es nuestro equipo humano.
Acerca de The White Team
Fundada en 2012 por consultores experimentados The Whiteam nace como consultora tecnológica de calidad con una misión clara; ayudar a las compañías de todo el mundo a optimizar su rentabilidad empresarial a través de un uso eficiente de las tecnologías de la información.
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