Service Manager (remote from Spain) - International client
Join an international team as an IT Service & Project Manager! Drive service excellence for UK clients, lead operations remotely from Spain, and deliver impactful results in a dynamic environment.
Service Manager (remote from Spain) - International client
Requirements
Profile: Project Manager/Service Manager.
Knowledge: Microservices.
Studies: Graduate.
Languages: English.
Minimum experience required: 5 to 7 years.
Description
Passionate about operational excellence and service delivery, the IT Service Manager & Project Manager will ensure business continuity, efficiency, and client satisfaction across complex IT and business service environments. This role involves managing service delivery for UK-based clients, driving continuous improvement, and ensuring strict adherence to SLAs, KPIs, and financial targets.
The successful candidate will be responsible for coordinating multidisciplinary teams, optimizing service operations, and aligning processes with organizational goals, while maintaining strong stakeholder relationships and clear communication across all levels.
Key Responsibilities
- Manage end-to-end IT and business service delivery, ensuring SLA and KPI compliance.
- Act as the primary contact for clients, overseeing incident, problem, and change management processes.
- Lead continuous improvement initiatives to enhance service quality, stability, and performance.
- Coordinate with technical and business teams to ensure seamless service operations.
- Monitor service performance and produce detailed service and financial reports (using Power BI or similar tools).
- Ensure alignment between business objectives and service operations.
- Oversee project delivery from planning to execution, managing timelines, budgets, and resources.
- Identify risks and implement mitigation strategies to maintain service continuity.
- Facilitate communication between internal teams, vendors, and client stakeholders.
- Drive adoption of ITIL and Lean principles across service processes.
- Manage governance meetings, reporting cycles, and escalation processes.
Required Skills and Experience
- 5–7 years of experience in Service Management, Operations Management, or Project Management.
- Strong understanding of ITIL framework and Lean methodologies.
- Proven track record in service delivery, stakeholder management, and financial oversight.
- Experience with tools such as ServiceNow, Jira, Power BI, and Microsoft 365.
- Excellent communication, analytical, and organizational skills.
- Strong problem-solving mindset with a focus on business impact and customer satisfaction.
Preferred Qualifications
- ITIL Certification (Foundation or higher).
- Project Management certification (e.g., PRINCE2, PMP, or Agile).
- Experience in IT service delivery for international or UK-based clients.
- Background in technology-driven organizations or managed service environments.
Location: Fully remote from Spain (preferably Madrid or Barcelona) following a CEST schedule.
Start date (initial contract): 27/10/2025.
End date (initial contract): 30/04/2026, possibility of extension beyond this period.
Rate: 290€-310€/day.
- Departamento
- IT
- Puesto
- RESPONSABLE DE SERVICIO (SM)
- Estado remoto
- Completamente remoto
Bilbao
¿Qué ofrecemos?
-
Horarios
TheWhiteam ofrece horarios flexibles. Esto se debe a que buscamos cumplir objetivos, no llegar a una cantidad de horas.
-
Tecnologias
Las tecnologías más punteras, para estar actualizados a los cambios del momento.
-
Modalidad de Trabajo
Dada la situación TheWhiteam da la posibilidad de una modalidad de trabajo presencial, teletrabajo o mixta.
-
Ubicaciones
TheWhiteam da la posibilidad de trabajar en ubicaciones situadas por todo el mundo.
Lugar de trabajo
Formar parte de THEWHITEAM es colaborar con una empresa formada por profesionales con una dilatada experiencia en consultoría tecnológica.
Creemos firmemente que las empresas y clientes marcan el camino a seguir en el sector, pero éste lo construyen las personas. Consideramos de vital importancia que nuestra organización se fundamente en nuestro mejor activo y marca de valor añadido que es nuestro equipo humano.
Acerca de The White Team
Fundada en 2012 por consultores experimentados The Whiteam nace como consultora tecnológica de calidad con una misión clara; ayudar a las compañías de todo el mundo a optimizar su rentabilidad empresarial a través de un uso eficiente de las tecnologías de la información.
¿Ya trabajas en The White Team?
Ayúdanos a encontrar a tu próximo compañero/a.