Senior ServiceNow Administrator (Warsaw, near-site) – EU Public Organisations

Profile: Senior ServiceNow Administrator.

Place of performance: Frontex Headquarters in Warsaw. 10% onsite + 90% remote. Candidates must be based within two hours of Warsaw.

Duration of the mission: 50 months.

Minimum level of education: Level 4.

Minimum English language skills (CEFR): B2.

Minimum IT relevant professional experience (years): 5 years.

Minimum experience at similar position (years): 2 years in relevant IT roles.

Rate: 270€-280€/day (NWH); 6,9€/hour OnCallDuties, 350€-360€/day (EWH).

• Expected NWH: 220 days x4 years.

• Expected EWH: 0.

• Expected OnC: 1060h x 4 years.

Required certificates

· ServiceNow Certified Application Developer certification or equivalent.

· ServiceNow Certified System Administrator certification or equivalent.

Knowledge and skills

Specific expertise:

· Excellent practical hands-on experience administering and maintaining ServiceNow platform (experience with on-prem will be advantageous).

· Excellent practical hands-on experience configuring ServiceNow platform (ITSM and others).

· Practical knowledge of MariaDB management.

· Practical hands-on experience designing ServiceNow platform solutions will be advantageous.

· Excellent practical hands-on experience with requirements gathering, analysis and project management.

· Excellent practical knowledge of ServiceNow products portfolio.

· Excellent practical knowledge of Service Management.

· Experience in creating SOPs and other technical documentation.

· Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.).

· Well understanding of complex information systems and their interoperability.

· Knowledge of IT security standards.

Skills:

· Very strong sense of responsibility.

· Accuracy and attention to details.

· Open minded, excellent troubleshooting, analytical and problem solving skills.

· Very good organizational skills.

· Very good communication skills.

· Supportive and helpful personality with co-operative and service oriented attitude.

· Ability to work in stressful environment with minimal supervisión.

· Forward looking with a holistic approach.

· High level of motivation and initiative.

· In case of the ADVANCED profile, team management and tasks coordination competences are required.

Typical tasks and responsibilities

ServiceNow platform administration:

· Ensuring ServiceNow platform security, availability, functionality and development in cooperation with ServiceNow Architect and ServiceNow Developers.

· Managing and overseeing ServiceNow development and bugs fixing.

· Managing ServiceNow platform through the complete lifecycle.

· Providing ServiceNow demos and trainings to the end users and support teams.

ServiceNow platform related business analysis:

· Assesing internal customers’ expectations related with the use of ServiceNow platform.

· Gathering, analysing and assessing business needs and users’ requirements.

· Translating business requirements into optimal technical solutions.

· Ensuring that proposed solutions are in line with business requirements and architecture design.

· Presenting proposed technical solutions to different types of audience.

Supporting ServiceNow platform project management:

· Supervising implementation of organizational wide service management capabilities based on ServiceNow.

· Supervising ServiceNow development and improvement projects in close cooperation with ServiceNow Architect and ServiceNow Developers.

ServiceNow platform improvements:

· Providing recommendations to business requirements and technical designs.

· Supporting ServiceNow Architect and ServiceNow Developers in designing of solution architecture and development.

· Supporting other teams in risk management, disaster recovery, security management, etc.

· Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.

· In case of the ADVANCED profile, team management and tasks coordination.

· Other specific duties as assigned by team leader.

Travel: By default, travelling in the interest of service is not foreseen for this position/profile.

· Nevertheless, Frontex may exceptionally request to carry out some services at other locations than Frontex Headquarters or other Contracting Authority’s premises.