Modern Endpoint Management Expert (Warsaw, near-site) – EU Public Agencies / FRONTEX

Profile: Modern Endpoint Management Expert (MEME).

Security Clearance: EU SECRET required.

Place of performance: Frontex Headquarters in Warsaw. (30% onsite + 70% remote). Candidates must be based in Poland.

Duration of the mission: 50 months.

Minimum level of education: Level 6.

Minimum English language skills (CEFR): B2.

Minimum IT relevant professional experience (years): 8.

Minimum experience at similar position (years): 5.

Award Criteria: 50% Price / 50% Quality (minimum required scoring for interview 60%).

Rate: The rate offered depends on the candidate’s level, in accordance with the Frontex’s public grading system. Further details are available upon discusión.

· NWH: 220days x3 years + 260days 4th year.

· EWH: 12days x3 years + 14days 4th year.

· OnC: 2032h x 3 years + 2370 4th year.

Required cerificates:

At least 1 certifications below:

· Microsoft 365 Certified- Administrator Expert or an equivalent certification or 5 year’s experience in at similar position above required minimum experience at similar position.

· Microsoft 365 Certified Endpoint Administrator Associate or an equivalent certification supported by 3 year’s experience in at similar position above required minimum experience at similar position.

· Each equivalent certification must be recognized internationally (subject to acceptance as a valid credential by the Contracting Authority).

Knowledge and skills:

· Thorough knowledge of centralized management of the Modern Endpoint Management solutions: Microsoft Intune, Microsoft Configuration Manager/SCCM, Microsoft Defender for Endpoint, Microsoft 365 Apps configuration and deployment, EntraID.

· Experience and excellent knowledge of Windows client Operating System.

· Experience and excellent knowledge in IT end users' infrastructure

· Experience and excellent knowledge in Windows Autopilot deployment and troubleshooting.

· Experience and excellent knowledge in Endpoint Privilege Management (EPM).

· Experience and excellent knowledge of IT security standards.

· Solid scripting skills in PowerShell.

· Excellent knowledge of TCP/IP networking and related services.

· Excellent knowledge in monitoring workstations.

· Experience with ticketing systems and ITIL based change management, configuration management and release management processes.

· Strong analytical and troubleshooting knowledge.

Specific expertise

· Management and deployment of 2Pint software.

· Knowledge of PatchMyPC.

· Knowledge of Tiering model infrastructure.

Typical tasks and responsibilities

· Centralized management of the large-scale workstation environment (where the number of physical and virtual workstations is counted in thousands).

· Daily workstations environment administration (management, monitoring, troubleshooting).

· Planning and preparing distribution of operating system images.

· Planning and preparing distribution of patches.

· Planning and preparing distribution of applications.

· Planning and preparing distribution of GPO/Intune configuration profiles/CSP/OMA-URI.

· Performing scripting and configurations distribution.

· Troubleshooting workstation configuration issues in cooperation with other ICT working groups and/or our vendor (Microsoft).

· Enforcing and monitoring application of the security policies.

· Reporting on the configuration standard(s) enforcement and compliance status.

· Advising, proposing and implementing proposing possible configuration improvements, changes or upgrades.

· Other specific duties as assigned by supervisor.

· Creating, testing and distributing applications and packages.

· Monitoring the lifecycle of deployed business applications (licence renewal, applying product updates).

· Monitoring the correct deployment of application in our end-users’ workstations.

· Troubleshooting application installation issues.

· Creating new technical documentation for DIG internal use related with Modern Endpoint deployment and configuration.

· Creating new Modern Endpoint related how-to documentation and manuals for our end users.

· Updating the existing documentation to reflect updates and changes.

Travel: By default, travelling in the interest of service is not foreseen for this position/profile.

· Nevertheless, Frontex may exceptionally request to carry out some services at other locations than Frontex Headquarters or other Contracting Authority’s premises.