Configuration Manager (remote) – EU Public Organisations

Profile: Configuration Manager (Service Management, ITIL, Service Configuration Management, CMDB, ServiceNow: may change over the time).

Securiy Clearance: Is required (security screening procedure must be initiated within first 45 days of assignment) - CONFIDENTIEL UE/EU CONFIDENTIAL.

Place of performance: Remote.

Duration of the mission: 50 months.

Award criteria: 40% Price / 60% Quality.

Minimum level of education: Level 4.

Minimum English language skills (CEFR): C1.

Minimum IT relevant professional experience (years): 5 years.

Minimum experience at similar position (years): 2 years.

Rate: 319,42€/day NWH 558,99€/day EWH.

· NWH: 220days x3 years + 4 year 260days 4.year.

Required certificates

Not required, unless it is indicated as a specific requirement(s) below.

Knowledge and skills

Knowledge:

· Excellent practical knowledge of IT Service Management, in particular Service Configuration Management.

· Practical experience customizing and describing Service Configuration Management practice to be followed by the organization.

· Practical experience implementing and managing CMDB.

· Practical knowledge and experience implementing and managing Service Configuration. Management and CMDB in ITSM solution.

· Well understanding of the management of the IT services across their lifecycle.

· Well understanding of complex information systems and their interoperability.

Skills:

· Excellent communication skills (in written and verbal communication).

· Very strong sense of responsibility.

· Accuracy and attention to details.

· Very good organizational skills.

· Very good reporting skills.

· Supportive and helpful personality with co-operative and service oriented attitude.

· Forward looking with a holistic approach.

· High level of motivation and initiative.

Specific requirements:

· CMDB Data Quality Ownership - proven experience and examples of actions concluded.

· CI lifecycle and Governance Enforcement.

· Practical experience in the integration of CMDB with Change Enablement.

· Practical knowledge of Data Source Management and Automated discovery.

· Practical experience in creating and mapping Services and Dependencies.

· Proven experience in CMDB Reporting and Audit Support.

· Proven experience and knowledge of ServiceNOW Configuration Management and CMDB.

Typical tasks and responsibilities

Service Configuration Management and CMDB Administration:

· Accountability for Service Configuration Management and CMDB.

· Defining, executing, monitoring, and continuously improving Service Configuration Management practices.

· Ensuring that the CMDB contains accurate, complete, and up-to-date information.

· Ensuring that service trees, service maps, and configuration relationships are maintained and updated.

· Ensuring that Service Configuration Management processes and CMDB structures are properly reflected within the ITSM solution.

Reporting:

· Setting up and reporting on Service Configuration Management and CMDB KPIs.

Documentation and Process Management:

· Preparing required policies, procedures, and Standard Operating Procedures (SOPs) supporting Service Configuration Management practices.

Documentation and Process Management:

· Contributing to other ITIL practices and process improvement initiatives.

· Creating and maintaining a positive customer experience.

· Other specific duties as assigned by supervisor.