Video Conferencing Specialist (Warsaw, Frontex)

Profile: Video Conferencing Specialist (Modern digital workplace, audio video conferencing hardware and software (Cisco terminals: Cisco Boards, Cisco Room Kits, Cisco Room Bars, Microsoft Surface Hubs, Cisco Webex Meetings, Microsoft Teams, CUCM, Webex Control Hub etc.) - Level Standard.

Place of performance: full onsite service provision at Frontex Headquarters in Warsaw.

Duration of the mission: 48 months.

Travel: Only in exceptional cases (4.500€ x4years for travel expenses).

Security Clearance: Is required (required from day 45 of assignment) - CONFIDENTIEL UE/EU CONFIDENTIAL.

Minimum level of education: Level 4.

Minimum English language skills: C1.

Minimum IT relevant experience: 4 years (2 years in relevant roles).

Award Criteria: 50% Price / 50% Quality.

Minimum required scoring for interview: 70%.

Rate: 235€/day NWH; 304€/day EWH; 4,3€/hour OnC.

· NWH: 220days x 4 years.

· EWH: 20days x 4 years.

· OnC: 1530h x 4 years.

Required technical certificates: Not required, unless it is indicated as a specific requirement(s) below.

Knowledge and Skills

Knowledge:

· [01] Excellent practical knowledge of enterprise class audio video conferencing solutions: hardware and software.

· [02] Experience in the large scale design, deployment, administration, maintenance and support of the enterprise class audio video conferencing solutions.

· [03] Excellent knowledge of routing, switching and quality of audio video services.

Skills:

· [04] Excellent communication skills (in written and verbal communication).

· [05] Open minded, excellent troubleshooting, analytical and problem solving skills.

· [06] Very strong sense of responsibility.

· [07] Accuracy and attention to details.

· [08] Friendly, supportive and helpful personality with co-operative and service oriented attitude.

· [09] Ability to work in stressful environment with minimal supervisión.

· [10] High level of motivation and initiative.

Specific requirements

· [01] Practical experience with simultaneous on-line interpretation solutions.

· [02] Excellent knowledge and practical experience with Cisco Webex control HUB (administration).

· [03] Knowledge and experience as Sound Technician, Recording Engineer or Audio Engineer.

· [04] Ability to create and maintain solution documentation.

Typical tasks and responsibilities

· End-to-end management of the large scale audio video conferencing solutions thru the complete service lifecycle.

· Daily administration of the audio video conferencing service.

· Daily monitoring of the audio video conferencing service.

· Daily troubleshooting of the audio video conferencing service.

· Supporting end users in the daily use of the audio video conferencing service.

· Maintaining up to date documentation including policies, technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.

· Advising, proposing and implementing possible configuration improvements, changes or upgrades to maximise solution availability, usability and security and to follow the latest technology trends.

· Other specific duties as assigned by the supervisor.