Senior ServiceNow Developer (Warsaw, 80% remote) – Frontex

Profile: Senior ServiceNow Developer.

Place of performance: Frontex Headquarters in Warsaw. 20% onsite + 80% remote. Candidates must be based within two hours of Warsaw.

Duration of the mission: 50 months.

Minimum level of education: Level 4.

Minimum English language skills (CEFR): B2. Minimum IT relevant professional experience: 5 years, and 2 years in relevant IT roles.

Rate: 360€-370€/day (NWH); 8,70€/hour OnCall Duties

• Expected NWH: 220 days x 3 years + 260 days (4th year).

• Expected OnC: 1060h x 3 years + 1250h (4th year).

Security Clearance: EU CONFIDENTIAL (security screening procedure must be initiated within the first 45 days of assignment).

Travel: Not foreseen.

Award Criteria: 50% Price / 50% Quality.

Required certificates:

• ServiceNow Certified Application Developer certification or equivalent.

• ServiceNow Certified System Administrator certification or equivalent.

Knowledge and skills

• Excellent practical hands-on experience in configuring, developing and maintaining ServiceNow platform (experience with on-prem will be advantageous).

• Experience in creating customized solutions on the ServiceNow platform.

• Experience in administration and maintenance of ServiceNow in a DevOps role.

• Experience in managing the backend of ServiceNow platform in on-prem setup will be advantageous.

• Experience in creating SOPs and other technical documentation.

• Well understanding of complex information systems and their interoperability.

• Knowledge of IT security standards. Specific expertise

• Practical hands-on experience designing ServiceNow platform solutions will be advantageous.

• Excellent practical hands-on experience with requirements gathering, analysis and project management.

• Excellent practical knowledge of ServiceNow products portfolio.

• Excellent practical knowledge of Service Management.

• Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.).

Typical tasks and responsibilities

ServiceNow platform development:

• Implementing new configurations and customizations of the ServiceNow platform.

• Analysing and advising on requests for implementation of new functionalities.

• Testing and validating proposed changes.

• Writing and implementing code within the ServiceNow platform.

• Running development projects in cooperation with ServiceNow Architect and Administrator.

• Performing application and code reviews to ensure system integrity.

• Maintaining up-to-date solution documentation (technical documentation, SOPs, user manuals, knowledge base articles, etc.).

ServiceNow platform maintenance:

• Managing and maintaining the ServiceNow instance, including all underlying components (binaries, configuration, key stores, Tomcat, Java, local backups, performance tuning, etc.), ensuring functionality and security compliance.

• Maintaining ServiceNow up to date, including upgrades and application of patches.

• Ensuring proper integration with Frontex systems.

• Managing and maintaining MariaDB database files and services used by ServiceNow.

• Providing daily support for the ServiceNow platform and implementing standard changes.

• Maintaining current configurations and customizations.

• Analysing and resolving application-related incidents and performing bug fixes.

• Maintaining up-to-date solution documentation.

ServiceNow platform improvements:

• Providing recommendations regarding business requirements and contributing to technical designs.

• Supporting ServiceNow Architect and Administrator in solution architecture design and administration.

• Supporting ServiceNow project planning.

• Supporting other teams in risk management, disaster recovery, and security management.

• Maintaining up-to-date solution documentation including technical documentation, SOPs, user manuals, and knowledge base articles.

• Other specific duties as assigned by the team leader.