Unified Communication Engineer (Warsaw, 70% remote) – EU Public Organisations

Profile: Unified Communication Engineer (Exchange Administration, MS Teams Administration, Skype for Business Administration, M365 Administration).

Security Clearance: Is required (valid from the first day of assignment) - RESTREINT UE/EU RESTRICTED.

Place of performance: Frontex Headquarters in Warsaw. 30% onsite + 70% remote. Candidates must be based within two hours of Warsaw.

Duration of the mission: 48 months.

Minimum level of education: Level 6.

Minimum English language skills (CEFR): B2.

Minimum IT relevant professional experience (years): 5 years.

Minimum experience at similar position (years): 3 years in relevant IT roles.

Rate: 312 – 320€/day (NWH); 405 - 416€/day (EWH); 7,50€/hour OnCall Duties.

• Expected NWH: 210 days x 4 years.

• Expected EWH: 18 days x 4 years.

• Expected OnC: 2096h x 4 years.

Award Criteria: 35% Price / 65% Quality.

Minimum required scoring for interview (%): 60%.

Required certificates

• Not required, unless indicated as specific requirements below.

Knowledge and skills

Specific expertise:

• Excellent practical knowledge of Microsoft Exchange Server technology including Exchange Hybrid.

• Experience in administration of complex Exchange topologies deployed in distributed environments.

• Practical experience administering Microsoft Skype for Business Server.

• Expertise in optimizing, tuning, and capacity planning of Exchange Server.

• Experience in optimizing, tuning, and capacity planning of Skype for Business Server.

• Practical experience administering communication features of Microsoft Teams.

• Experience in Exchange patch management.

• Experience in Skype for Business patch management.

• Expertise in analysing and troubleshooting large-scale distributed systems.

• Basic knowledge in administering other Microsoft systems.

Skills:

• Proactive attitude with strong teamwork spirit and user-oriented mindset.

• Ability to adapt to fast-changing technologies.

• Excellent verbal and written communication skills, including the ability to explain technical and business concepts to multiple audiences.

Specific requirements

• Practical experience managing Connex/Dencrypt communication platform.

• Practical experience administering desk sharing, group calendar, and room panel applications (e.g. TimeFlex).

• Advanced proficiency in writing and maintaining scripts using Microsoft Teams PowerShell module and Exchange Online PowerShell.

• Experience automating bulk user provisioning, license assignment, and repetitive configuration audits across M365 and on-premises environments.

• Familiarity with Microsoft Graph API for advanced reporting and cross-platform automation.

• Experience working in restricted environments.

• Hands-on experience working with Active Directory tiering model.

Typical tasks and responsibilities

Unified communication platforms administration:

• Administration of Microsoft Exchange Servers.

• Administration of Skype for Business Servers.

• Administration of Exchange Online service.

• Administration of Microsoft Teams service, including Teams Phone.

Support and operations:

• Acting as 2nd line of support across production, testing, and development environments.

• Troubleshooting incidents and problems, updating ticketing system in a timely manner.

• Liaising with other administrators to harmonize solutions and processes.

Architecture and development support:

• Architecting long-term changes to unified communication platforms.

• Contributing to specifications for solutions based on or integrated with unified communication platforms.

• Collaborating with development teams to align topologies and configurations according to project needs.

Documentation and reporting:

• Maintaining system documentation.

• Participating in the development of documentation for new solutions.

• Reporting on activities.

• Other specific duties as assigned by supervisor.

Travel: By default, travelling in the interest of service is not foreseen for this position/profile.

· Nevertheless, Frontex may exceptionally request to carry out some services at other locations than Frontex Headquarters or other Contracting Authority’s premises.